SM Strategy | Sara Zozaya

Content Strategy
PROJECT TYPE
Content Strategy
INDUSTRY
Music, Arts & Culture
GOAL
  1. Strengthen brand image, by building authority & cohesion. 
  2. Reach new audiences & increase engagement levels.
  3. Create a flexible and reliable content process for the client to easily implement moving forward.
(1) Strengthen & consolidate brand identity (2) Reach new audiences & increase engagement levels (3) Create a flexible and reliable content process for the client to easily implement moving forward
ABOUT THE CLIENT
Sara Zozaya is a renown singer, musician and song-writer from the Basque Country.

Project Summary.

Sara Zozaya is an up and coming singer, musician and song-writer who has earned the Basque Country’s heart and spotlight during these past years with her intimate creations that combine avant-grade styles and sounds of the area with a nostalgic touch.  

Sara came to me looking for a sounding board & accountability partner that would help strengthen her social media presence and reach new audiences online, while nourishing better connections with her current fanbase. 

Challenge.

  1. Maintaining an active social media presence during the artist's 'silence' phase.
  2. Identifying new content areas to nurture connection & engagement with fan base. 

The artist finds herself in a moment of ‘silence’ or ‘seed-planting’ phase, in which her main focus resides in composing and recording for her upcoming debut album.  

During such a phase, it is common for artists to encounter lower sales, activity and engagement levels. The challenge is therefore identifying new content propositions in order to keep relationships and activity ‘alive’ while nurturing connections with the audience in preparation for her album launch.

Project Deliverables
  1. Weekly advisory calls where we discussed the best ways to leverage social media and conducted brainstorming sessions to strategically align content with the client’s goals and agenda. 
  2. Created a content framework that divided 3 different content pillars and value propositions (entertain, inspire, & inform) to avoid scrambling for new ideas on what to post every week.
     
  3. Created a monthly content calendar template in Notion with content prompts, progress tags, & process structure to simplify the content creation process.  
  4. Delivered a brand identity book to help the client understand, define and reaffirm who they are (as a brand), who they are for, and what message and image they want to convey to the world in order to build trust & authority.
KEY RESULTS.

Over the course of three months, the client experienced: 

  • An expansion in audience reach by:
    - gaining 93 new followers
    - increasing impressions on 42% 
    - more than doubling the number of accounts reached by 107,5% 
  • Content that boosted overall engagement:
    - 248% higher overall engagement rate, including a 465% growth in likes and 217% growth in comments
    - 340% more conversions on website taps
    - fans & the community interacting much more to content than before, with content interactions growing up to 441,4%
  • Improvement in content creation processes, volume & efficiency thanks to
    - Streamlined and more defined content process 
    - Pre-defined content calendar 
    - Easy to implement content prompts and templates
Sara Zozaya Social Media Iphone mock up
ThE STORY.
KEY RESULTS.

Over the course of three months, the client experienced: 

  • An expansion in audience reach by:
    - gaining 93 new followers
    - increasing impressions on 42% 
    - more than doubling the number of accounts reached by 107,5% 
  • Content that boosted overall engagement:
    - 248% higher overall engagement rate, including a 465% growth in likes and 217% growth in comments
    - 340% more conversions on website taps
    - fans & the community interacting much more to content than before, with content interactions growing up to 441,4%
  • Improvement in content creation processes, volume & efficiency thanks to
    - Streamlined and more defined content process 
    - Pre-defined content calendar 
    - Easy to implement content prompts and templates

My writing footprint

Experience economy & Attractions

The future of museums: Is your museum ready?
Tech & digitalisation in attractions & museums
Customer Journey revolution: create unique guest experiences
Customer Journey, Visitor Experience
The future of leisure's digital guest journey and how to get it right
Digitalization, customer journey
what is e-commerce and why should attractions care?
e-commerce, d2c
are you selling at your optimal price?
dynamic pricing
how convious calculates your prices
artificial intelligence, dynamic pricing
How artificial intelligence can take your digital marketing to the next level
artificial intelligence, digital marketing
5 reasons your attraction's mobile app needs in-app messaging
customer journey, e-commerce, mobile apps
experiential commerce & its impact in today's modern visitor
experience economy, e--commerce
Rise above covid19: how to digitize your venue from beginning to end
customer journey, digitalization
5 best practices for your online ticket shop
e-commerce
5 customer pain-points to watch in 2020 and how to solve them
Customer journey, e-commerce
The role of leisure & wellness in this 'new normal'
wellness, dynamic pricing
Recovery conversations: Industry expert tips & webinar highlights
COVID19, TRAVEL & LEISURE, INDUSTRY TRENDS
Sojern & Convious partner together to help leisure & attractions reach & convert more customers
travel & leisure, Partnership press release
Navigating the wave of COVID19 2.0: Adapt to the latest shifts in buying behaviours
e-commerce, consumer behavior
How attractions can use virtual queuing for a safe and smooth visitor experience
guest experience, virtual queuing, attractions
How going D2C can protect your brand from the pandemic
ecommerce, d2c
3 reasons to digitiZe your leisure customer journey from start to end
DIGITALIZATION, ATTRACTIONS
Why focus on your online ticket shop over your POS right now
DIGITALIZATION, E-COMMERCE, TICKETING, CUSTOMER JOURNEY
Looking back on 2020: challenges, progress, & a path forward
BRAND STORYTELLING, INDUSTRY TRENDS
5 ways dynamic pricing can help leisure fight COVID-19
DYNAMIC PRICING, ARTIFICIAL 
INTELLIGENCE, COVID19
The art of personalization: understanding your online visitors
e-commerce, consumer behavior
6 industry trends you can't miss - Insights to IAAPA 2020
attractions, industry trends
Attraction's e-Commerce maturity model: Where do you stand?
attractions, e-commerce
5 last minute promotional ideas to boost your christmas sales
e-commerce
5 ways AI will take your wellness venue from good to great
wellness, Artificial Intelligence
How The wellness market is rapidly changing
wellness, industry trends

Travel & Wellness

Writing Across


Brand Storytelling
 
Travel

e-Commerce

D2C sales

Leisure & Attractions

SaaS

Artificial Intelligence

Customer Journey

Digitalization

Pricing Strategies

Dynamic Pricing

Wellness & Cosmetics

Industry Trends & Analysis

Gamification Strategies

Guest & Visitor Experience

Consumer Behavior

Personal Growth & Development

Career Development

Productivity

Lifestyle

What the team has to say:

"There's trust and professionalism in everything she does."

“The key to working with Maitane is that you forget that you are actually working. Not only because of the close and enthusiastic way in which she approaches each project, but above all because the commitment and drive with which she faces each challenge results in the target being more than met.”

Photo of song-writer and singer Sara Zozaya

Sara Zozaya

Singer, musician & song-writer

Working with Maitane is like a breeze of fresh air.

“The energy and commitment she brings to every project is always great, and I never felt anything but extremely satisfied with her work. Her mastery of content writing both in English and Spanish is perfect if you are looking for meaningful pieces that add value to the reader. It is always a "good-to-go" from my end! Trust me, you want her in your team!”

Suania Cereceda Fiol, former Inbound Marketing Manager at Convious

Suania Cereceda

Former INBOUND MARKETING MANAGER AT CONVIOUS

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